Cancellation and Refund Policy
At Amber Lifesciences, we are committed to maintaining transparency, reliability, and client satisfaction in every business transaction. This policy outlines the terms under which orders may be cancelled and refunds requested.
Privacy Policy
Please see the Amber Lifesciences Privacy Policy carefully for information describing our acquisition, usage, storage, processing, and disclosure of personal data. By using the website, you are accepting that you have read the Amber Lifesciences Privacy Policy and agree to its acquisition, use, storage, processing, and disclosure practices specified therein.
Links
Amber Lifesciences websites may include links to third-party websites, which are given as a preference to users of our websites and are not managed by Amber Lifesciences . Amber Lifesciences creates no claim or guarantee and is not responsible for any data found in a linked website. The addition of any third-party link does not signify an endorsement or suggestion by Amber Lifesciences.
1. Order Cancellation Policy
Orders for products can be cancelled within 24 hours of confirmation, only if they are in conflict with the invoice terms and conditions.
All cancellation requests must be submitted in writing to [email protected], along with the order reference number and a clear explanation of the conflict with the invoice.
Cancellation requests that do not meet these conditions or are submitted after 24 hours will not be accepted under any circumstances.
2. Refund Policy
Refunds may be applicable under the following conditions:
Order cancelled within the permitted timeframe and terms
Product is not available or has been discontinued after payment
Product received is damaged, defective, or incorrect (subject to verification)
Any other context relating to the Amber Lifesciences websites.
To request a refund:
Contact us at [email protected] within 7 working days of receiving the product.
Provide your order details and any relevant supporting evidence (such as photographs, invoice copy, etc.).
Upon verification and approval, the refund will be processed to the original payment method within 10–15 business days.
Please note:
Shipping charges, handling fees, and any applicable customs duties are non-refundable.
3. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
Products that have been opened, used, or tampered with
Customized or special formulations manufactured on request
Delays caused due to customs clearance or third-party logistics
Orders that do not qualify under the cancellation policy
4. Contact Us
For any assistance regarding cancellations or refunds, please contact:
Amber Lifesciences Pvt. Ltd.
Email: [email protected]
Phone: +91-9137077377
Address:
A-206 Hermes Atrium, Plot No. 57,
Sector 11, CBD Belapur,
Navi Mumbai – 400614, India.
